Refund Policy

RETURNS & REFUNDS

We hope you love your Stucks, but if something isn’t right, you can return unused, unopened items within 14 days of delivery.

To request a return, please contact us first at hello@getstucks.com with your order number and reason for return.

Returned items must be:

• unused and in their original condition

• returned in the original packaging where possible

• sent back within 14 days of your return request

Unless the item is faulty or incorrect, return postage is the responsibility of the customer.

Once your return has been received and checked, we’ll issue a refund to your original payment method. Please allow a few working days for the refund to appear.

Because custom words, individual letter combinations and personalised products are made specifically for you, they cannot usually be returned or exchanged unless they arrive faulty, damaged or incorrect.

If your order arrives damaged, faulty or different from what you ordered, please contact us as soon as possible with photos and your order number so we can sort it.