Privacy Policy

Last updated: September 2026

This Privacy Policy explains how STUCKS collects, uses and protects your personal information when you visit www.getstucks.com, place an order, contact us, or interact with us online.

Who we are

STUCKS is operated by MELO-M CREATIVE LTD, based in the UK.

For any privacy questions, please contact:

Email:MELODY@MELO-M.CO.UK

Information we collect

We may collect personal information including:

• your name

• email address

• billing and delivery address

• phone number

• order details

• payment information

• messages or enquiries you send us

• information about how you use our website

• marketing preferences

Payment information is generally processed securely by our payment providers and is not stored directly by us.

How we use your information

We use your information to:

• process and fulfil orders

• provide customer service

• manage returns and refunds

• communicate with you about your order

• improve our website and products

• prevent fraud or misuse

• comply with legal and tax obligations

• send marketing communications where you have chosen to receive them

Legal basis for processing

Under UK data protection law, we process your personal information where necessary to:

• fulfil our contract with you

• comply with legal obligations

• pursue legitimate business interests

• obtain your consent, where required

Sharing your information

We may share information with trusted third parties who help us run the business, including:

• payment processors

• delivery and postal services

• website and ecommerce providers

• email and marketing platforms

• accounting and professional service providers

• authorities where required by law

We only share information where necessary and do not sell your personal data.

Cookies and analytics

Our website may use cookies and similar technologies to help the site function, understand how visitors use it and improve the customer experience.

Some cookies may also be used for analytics or marketing.

You can control cookies through your browser settings and, where available, through the cookie settings on our website.

Marketing

If you sign up to receive emails from us, we may send you updates about products, launches, offers and news.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

How long we keep your information

We keep personal information only for as long as necessary for the purposes described in this policy, including meeting legal, accounting and tax requirements.

Your rights

Under UK data protection law, you may have the right to:

• access the personal information we hold about you

• correct inaccurate information

• request deletion of your information

• restrict or object to certain uses of your data

• request a copy of your data

• withdraw consent where processing is based on consent

To exercise any of these rights, contact us using the email address above.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO).

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Data security

We take reasonable steps to protect your information from loss, misuse, unauthorised access or disclosure.

However, no website or online service can guarantee complete security.

Third-party links

Our website may contain links to third-party websites, including marketplaces or social platforms.

We are not responsible for the privacy practices of those third parties, so please check their own privacy policies.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact

For questions about this Privacy Policy or how your data is handled, contact: Email: hello@getstucks.com